Fishburn Hedges

John Williams, senior adviser and co-founder of Fishburn Hedges

There is a classic Economist commercial (produced by our parent AMV BBDO) which features a business traveller turning left boarding a long haul flight and finding, to his horror, that he is seated right next to Henry Kissinger. The petrified-looking man realises his conversation may not be up to an eight hour flight next to the great man. The implication is clear: you should have read the Econom...

Joanna Kwiatkowska on volcanic ash and the blame game

The press love a good old-fashioned ‘travel chaos’ story (second only to the ‘extreme weather event’ in the news popularity stakes).  In most cases, these kinds of sagas always find themselves a good scapegoat – British Airways for failing to stop cabin crew strikes or local councils for failing to prepare roads for the Big Freeze.However, aside from God and, I suppose, Iceland (althoug...

John Williams, one of the founders of Fishburn Hedges

One week.  Two crises.  Different approaches. Here, John Williams, one of Fishburn Hedges' founders, gives a perspective.There’s a case still in reputation management that sometimes, perhaps only rarely, less is more.  The lesson from the one training course I ever attended that involved the legendary Harvard Business School marketing case studies was that sometimes the most profitable strate...

Guy Corbet

Fishburn Hedges director Guy Corbet on what's next in 2010.For all that we’ve become accustomed to turbulent times in the past year or so, the next twelve months could see as much change again as the ramifications of the financial crisis begin to settle down.There’s all the opportunity and uncertainty that a new administration will bring. The new government, whatever the colour, will need to t...

Paul Sweetman

Fishburn Hedges director, Paul Sweetman, discusses the implications for staff on the East Coast Main Line following the announcement that it will be taken over by the Department for Transport.Life in the rail industry is never dull. The announcement that the Department for Transport will be taking over the East Coast Main Line franchise is the latest chapter in the complex history of our privatise...

Fiona Thorne

Fiona Thorne, managing director of Fishburn Hedges spoke to Gorkana and discussed her top tips for crisis communications.A few weeks ago I was sitting in an office late at night and far away from my normal central London stomping grounds, when I started to smell pizza. Suddenly I realised that I was hungry.  I also realised that the accountants working on a complex restructuring with us had found...